Frequently Asked Questions (FAQs)
Welcome to the Kenia’s Pet Shop FAQ page! We have compiled a list of the most common questions our customers ask to help you find quick answers. If you cannot find what you are looking for, our support team is always ready to help.
📦 Shipping & Delivery
Q: How much does shipping cost? A: We offer Free Shipping on all orders of $100.00 and above. For orders under $100.00, we apply a flat-rate shipping fee of just $5.99.
Q: How long will it take to receive my order? A: We pride ourselves on fast processing! Orders are processed within 0 to 1 business day (order cut-off is 5:00 PM EST). Once shipped, the estimated transit time is 1 to 3 business days.
Q: Do you ship internationally? A: Currently, we only ship within the United States. We do not offer international shipping at this time.
Q: How can I track my order? A: As soon as your order is dispatched, we will send you a shipping confirmation email containing your tracking number. Please allow up to 24 hours for the tracking link to update.
🔄 Returns & Refunds
Q: What is your return policy? A: We offer a hassle-free 30-day return policy. If you are not satisfied with your purchase, you can return the unused item in its original packaging within 30 days of receiving it.
Q: How much does it cost to return an item? A: Returns are completely free of charge! We do not charge any restocking fees, and we will provide a pre-paid return shipping label for you.
Q: When will I get my refund? A: Once we receive and inspect your returned item, we will process your refund directly to your original payment method within 7 days.
💳 Payment & Security
Q: What payment methods do you accept? A: We use Stripe for 100% secure checkout. We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB), as well as digital wallets like Apple Pay and Google Pay.
Q: Is my payment information secure? A: Yes, absolutely. Our store uses SSL encryption to ensure your personal and payment details are safe. We do not store your full credit card information on our servers.
🦴 Products & Contact
Q: Are your toys safe for heavy chewers? A: Yes! We specialize in durable playtime essentials. From our Tough Rubber Flower Wheels to our Heavy-Duty Cotton Ropes, our products are carefully selected to withstand enthusiastic chewers while being non-toxic and pet-safe.
Q: How can I contact customer support? A: We would love to hear from you! You can reach us through:
- Email: support@keniaspetshop.com
- Phone: +1 305-694-1931
- Address: 900 E 25th St, Hialeah, FL 33013, United States